Please straighten out your billing system change! My method of payment has always been via my bank in Columbia. For some reason it was changed by COC to check form rather than electronic payment, thus slowing down the payment process dramatically. My bank has submitted request to be changed back to electronic numerous times only to be rejected and I cannot find out WHY!! I have talked to COC many times, even the customer service supervisor Derek Fast with no results. I am very frustrated, as I have been a loyal, on time paying customer for many years. This is just plain ridiculous!! Bonnie Allard

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Sara Humm admin 5 months ago

Hi Bonnie, We apologize for the issues you've experienced. Could you please send your account number and contact information to sara.humm@CoMo.gov. I'll pass your message along to supervisors in Utility Customer Service. Thank you. - Sara, public communications specialist, City of Columbia

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Bonnie Allard 5 months ago

Yes, I will--thank you.

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